Frequently Asked Questions
Is online gambling legal?
Gambling online for real money is legal in most countries. However, some
countries do not allow online gambling. You must abide by the applicable laws
in your jurisdiction or area. In order to play for real money you must first
consent to our Terms and Conditions.
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Is your company licensed to operate gambling
software?
SITE_NAME is legally licensed to operate by the government of
Curacao.
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How old do I need to be to play?
To play for real money you must be a minimum of 18 years of age. In some
jurisdictions you might need to be older. You must abide by the applicable
laws in your area. If you are not of legal age you can practice and
participate in all games where real money is not involved.
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Are my winnings subject to taxes?
It is your responsibility to find out what the tax implications are in your
jurisdiction. Every country has unique tax laws and it is up to you, the
player, to pay taxes on your winnings as applicable.
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How do I get started?
You can play our games for free without creating an account by using
“Practice Mode.” To play for real money, you need to create an
account. After your account is created you will need to deposit funds into
your account. As soon as money is in your account you can play our instant
play casino games, bet on your favorite sports, or play poker.
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What is my PIN? Why do I have to have one?
Your PIN is your Personal Identification Number. This number is needed for
you to have the ability to withdraw any money. Your PIN is distributed via
e-mail during the account creation / deposit process. One of the most
important aspects of your gaming account is the highest level of security we
provide. We want you to rest assured that your funds are always safe. You
should never inform other people of your PIN.
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How am I assured that the cards are being dealt
fairly?
We have taken extreme measures to ensure all of our games are played out as
randomly and fairly as possible. Every casino game in our repertoire adheres
strictly to the gaming regulations of Nevada.
Using advanced random number generation technology, we are confident that all
cards are dealt randomly and fairly. This produces numbers that are as close
to true random numbers as possible.
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What is Free Money?
Free Money is the currency we use when you are awarded any type of bonus
money. Bonuses can be earned when you make a deposit, through redeeming your
Club Cash points, or by spinning the Big Wheel 'O' Free Money.
Free Money cannot be withdrawn from your account. As you play any of our
games your Free Money balance will be used in tandem with your real money at
a ratio determined by the casino and sportsbook management. Please consult the
bonus section of the site for rules on free money or contact
SUPPORT_EMAIL. Please note that
all bonuses and the rules of play for the free money is offered at the
discretion of the casino management and bonuses and rules may change from time
to time.
* Free Money may not be available for use in all casino games at management's
discretion.
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What is Comp Points?
Comp Points is the name of our incentive rewards program as well as the name
of the points you earn when you play any of our casino games. Each game gives
you a different amount of points that you can use to redeem for cash and
prizes.
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Who should I contact if I have questions or
problems?
If you are having any problems with your account or your software, contact
our customer service at:
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